Thursday, October 17, 2019

workaround for Acer E1-572G with HD8750M GPU and Win10 freezes

From the moment I opted to upgrade/format my Acer E1-572G to Windows 10 (since its initial release encouraging those in Win8.1 to avail the free upgrade), it was plagued with driver incompatibilities particularly the secondary AMD/ATI Radeon HD8750M graphics chipset. Initially I found a workaround wherein I left it stuck at the Feb2017 Crimson 17 (version 21.1 driver) release at the time of the 17XX update and kind of left it there throughout 1803 and 1809 release. But when the 1903 update finally popped up, the problem resurfaced and this time neither that old driver or the current Oct 2019 release didn't work and kept on freezing the OS even prior to logging-in. Just doing a fresh install will land you on the same problem.

I relied once again to the old ye faithful Google search and found an interesting post in the AMD community forum describing the same issue. The correct solution came from the user handle "lmarcelus" which described modifying the extracted inf driver file and disable the UIps. I've included the screenshot of his solution for archive sake in case AMD wants to clean house.

 I'm not entirely sure what the UIps is for or how it may affect graphics-intensive apps/gaming but it was worth a shot and actually worked! On my experience, I did a fresh install using the Windows10 1903 update and yes I finished the installation wizard process while staying offline. You will need the drivers ready and at-hand (USB perhaps?) if you don't have a spare PC/device that you can use to download it. Another item you may need to read-up is how to turn off the enforcement of driver signature (hint: through the same way how you boot to safe mode but this time select option 7 or was it 8).

If by chance reformatting is not in your itinerary, best thing I can suggest is to try and boot to safe mode (with no networking) and use the AMD cleanup utility. The tool will remove/disable all the AMD/ATI drivers installed, which will leave you a clean un-initialized video card device listed on your device manager. Only after doing that clean you can then perform the said modifications.

Scrolling further down that same forum page there's another comment by "ax7" (Github user "qbsa") who made a service/script that you can install to your machine to automatically modify any new/updated drivers being installed similar to the solution initially provided. The exact instructions and files are in his GitHub page. I suggest you put the install files (the exe and cmd file) in its own folder somewhere hidden or safe from normal browsing view before attempting to install because those files will need to stay there in order for the script service to remain working.

I hope this helps anyone out there who just wants to bring their laptop with that infernal ATI HD8600/8700M GPU back to working order. Cheers!

Sunday, February 17, 2019

Touchpad fix for Ubuntu 18.04 & Acer Nitro 5

I have an Acer Nitro 5 AN515-52 with the Intel i7 and GTX1050ti. For the first few months I just used it as a Windows machine and only relied on the Ubuntu terminal add-on for some remote linux legwork. But after a few months I tempted fate to dual-boot with Ubuntu as I hoped some basic issues would already pass and work out-of-the-distro, which fortunately didn't.

As a backgrounder, I used an Ubuntu 18.04 64bit Desktop ISO sometime Dec 2018. Most of the basic stuff worked except the touchpad. I also read that there might be some issues with Nvidia and the audio output of the HDMI port but wasn't planning to use it just yet.  The touchpad however was a big deal especially I don't usually have a mouse at hand. This once again led me to journey the vast forum pages in the internet to find and eventually compiled the answer in this post.

You may have landed to some answers where you need to install "i2c-tools" package as it was hinted in the BIOS settings for touchpad that you needed i2c drivers, but since you landed here means that didn't work. Changing the BIOS setting from "Advanced" to "Basic" wasn't an option for your either because of the touchpad functions when you go back to Windows.

The next thing I did was to install the Nvidia proprietary driver package, since touchpad input is usually associated with the graphics card... which also did nothing.

Another one would be to install the "xserver-xorg-input-synaptics" package as the default libinput package wasn't enough for our machine... and once again it didn't do anything.

I was about to give up but saw a suggestion in another forum page to sort-of force synaptics to be used for detection of touchpad input. It required you to modify the synaptics xorg config file and made sure to have the following:

Section "InputClass" 
             Identifier "touchpad catchall" 
             Driver "synaptics" 
             MatchIsTouchpad "on" 
             Option "TapButton1" "1" 
             Option "VertEdgeScroll" "1" 
End Section 

Now most of the stuff was already (uncommented) in the config file except the last 2 "Option" lines. I just added those, restarted, and then my touchpad finally worked!

To summarize all what happened or what I did, here's a recap along with some of the commands used (to help those linux beginners):

1) Install "i2c-tools"
sudo apt-get install i2c-tools 

2) [I think this can be optional] Install the Nvidia Proprietary Graphics drivers. You can do this graphically by going to the "Software & Updates" -> Additional Drivers -> enable the Nvidia proprietary drivers.

3) Install the xserver synaptics package and do a restart

sudo apt-get install xserver-xorg-input-synaptics 

4) Modify the config file located at /usr/share/X11/xorg.conf.d/70-synaptics.conf (or the XX-synaptics.conf) and append the necessary stuff I mentioned earlier. You can use your preferred text editor. Do a restart once you have saved the settings.

5) End

Here's an output of my "xinput --list" when my touchpad worked. The ELAN touchpad finally showed up after the stuff I did.

⎡ Virtual core pointer                        id=2    [master pointer  (3)]
⎜   ↳ Virtual core XTEST pointer                  id=4    [slave  pointer  (2)]
⎜   ↳ ELAN0504:01 04F3:3091 Touchpad              id=12    [slave  pointer  (2)]
⎣ Virtual core keyboard                       id=3    [master keyboard (2)]
    ↳ Virtual core XTEST keyboard                 id=5    [slave  keyboard (3)]
    ↳ Power Button                                id=6    [slave  keyboard (3)]
    ↳ Video Bus                                   id=7    [slave  keyboard (3)]
    ↳ Video Bus                                   id=8    [slave  keyboard (3)]
    ↳ Power Button                                id=9    [slave  keyboard (3)]
    ↳ Sleep Button                                id=10    [slave  keyboard (3)]
    ↳ HD WebCam: HD WebCam                        id=11    [slave  keyboard (3)]
    ↳ AT Translated Set 2 keyboard                id=13    [slave  keyboard (3)]
    ↳ Acer WMI hotkeys                            id=14    [slave  keyboard (3)]

Credits to the participants/contributors in the UNIX stackexchange I read.